Client Success

Making a Difference

At INFOPATH, achieving client success drives our daily work. We see challenges as opportunities. And we work closely with our clients to create winning solutions and deliver measurable results that matter. See samples of our Client Success below.

Client and Contract

U.S. Department of Housing and Urban Development (HUD) Disaster Housing Assistance Program (DHAP) IKE Case Management Program Management, Technical Assistance and Training Contract.

Challenge: INFOPATH was tasked to: (1) develop technical assistance guidelines and protocols, as well as, demonstrate a customized web-based performance management tracking tool within 7 days of award; (2) fully deploy the system within 14 days of award; (3) train more than 500 users on the case management tracking tool; and (4) provide best practice disaster case management training to grantees dispersed throughout the U.S. within 90 days of award.

Ongoing challenges were to: (1) ensure that the grantees were in full compliance with the HUD/FEMA guidelines and were successful in helping the families impacted by Hurricanes Ike and Gustav to achieve self sufficiency; (2) ensure the integrity of the data input into the case management tracking system; and (3) report weekly program outputs and outcomes to HUD. INFOPATH generated over 10 weekly reports analyzing the program results.

Results: INFOPATH engaged 100% of the DHAP IKE Grantees in the technical assistance and training program. INFOPATH successfully performed impact and outcome evaluations of the program.

Client and Contract

U.S. Department of Housing and Urban Development (HUD) HOPE VI Community Support Services (CSS) Technical Assistance and Training Contract

Challenge: INFOPATH
provided technical assistance and training to 10 troubled sites throughout the U.S. Sites changed throughout the program based on successful completion of the technical assistance and removement from the troubled list.

Results: INFOPATH successfully improved the efficiency and effectiveness of the HOPE VI CSS troubled sites increasing organizational capacity and program performance.